Frequently Asked Questions

Of course, you can. We offer custom embroidery service with best quality outcome and customizable options.

Yes, you can iron your logo, but only from the inside of your garment. Do not use an iron directly on the face or top side of your embroidered logo.

Yes, use the online Quote Form to know the estimate of your order.

No. You can only order garments through us or our partner and get them embroidered. We offer various top brands at discounted rates on our store.

Yes. You can choose any item individually and mix & match different colors and styles available on our site to get them embroidered.

It is not possible to remove the embroidered logo and so the apparel cannot be re-used. Thus embroidered items are not refundable or returnable.

Yes, the embroidery thread is stronger than regular thread, and it is often available in brighter colors.www.freya-royal.no has its own line with hundreds of different colors.

For embroidery, if you don’t have a DST file then you havet to pay up to 168kr for charges. But if you are ordering the same logo design from your previous orders, we will not charge any setup fee.

Yes. We can embroider fonts and numbers.

Yes. We keep your logo on file. On reorders, you do not have to upload you logo again, as long as there are no color changes or edits. Otherwise, you can upload your new logo.

Yes, we do offer price breaks as long as the items have the same design being embroidered

Yes, we offer a rush option for logo embroidery’s production and delivery.

Unfortunately not. All samples we produce are charged in full. But do know that we provide a dedicated customization specialist to you that ensures that you get the most excellent results for your order.

Yes. Not only do we complete digital verification, we embroider your logo on similar fabric to assure the look and feel of the final product. Once everything is perfect, only then we proceed with the production process of your order.

To find out about the number of stitches in your design, please use our Stitch Count Estimator.

Our logo embroidery is priced in the following manner: • Number of garments to be embroidered (is by far the most important criteria) • Number of colors • Number of locations on the shirt

It takes up to ten business days for a new job and seven business days for a repeat job. Note - Due to a large number of orders in the holiday seasons, our production time may increase to 14 business days for a new logo and ten business days for a repeat design. Before placing an order, please check with us at broderi@freya-royal.no if your order delivery dates fall during Labor Day and Christmas holidays.

Our internal digitization staff will take your logo and provide you with the DST (digitized) files in about 1-2 days. (Same day service is also available).

The average time required to customize orders is about 12 business days. This varies because of the time taken by the customer for different approvals. Note: Due to the high seasonal volume of orders, our production time may increase to 14 business days for new and 10 business days for a repeat design in the holiday season. Please check with us at broderi@freya-royal.no if your order delivery date is between Labor Day and December 15th for the availability of rush orders.

We can embroider in any size you require based on your design.

We will ship your order to your provided address. For details, please visit our shipping page .

broderi@freya-royal.no and our customer team will answer you.

Yes, each logo you wish to get embroidered on the products are digitized separately, and so you will have to pay for each of them.

No. Both of them need to be digitized, and the price runs the same in both.

PMS stands for Pantone Matching System. Give us a numberfrom the Pantone book and we will match that to your ink or thread color.

Small text, subtle details, and color gradients are difficult to reproduce with embroidery. Additionally, the level of detail that can be reproduced is affected by the type of fabric the logo is stitched on. For more detailed information, you can speak with our customization specialist by writing to us at broderi@freya-royal.no

Small text, subtle details, and color gradients are difficult to reproduce with embroidery. Additionally, the level of detail that can be reproduced is affected by the type of fabric the logo is stitched on. For more detailed information, you can speak with our customization specialist by writing to us at broderi@freya-royal.no

A file with dst file extension is a design file intended for embroidery machines. The most common dst extension is a stitch-based file format created by Tajima commercial embroidery machines. The DST stands for Data Stitch Tajima and is most commonly used in embroidery today. To open a dst file, you need an embroidery software.

As mentioned in the Quote Form, we need to know the ProductStyle Code, Font, Quantity, Colors and Sizes. Make sure to let us know aboutspecial instruction such as edits needed to artwork, Rush Service, Specificationsfor name/numbers.

We use Ricoma MT 2001 8S for all the embroidery work.

In addition to our internal quality checks, we include you in your quality assurance process. You will be provided with a DST file (digital proof) to verify that no merchandise is processed before receiving formal proof on your behalf (on an embroidered scanned image).

Most of the items available at www.freya-royal.no can be embroidered. The rule of thumb is that if we can get the item onto the embroidery machine, it can be decorated. Traditionally, the items that are embroidered the most are caps, bags, shirts, etc.

We use a special type of thread known as the Madeira thread that offers exquisite embroidery with its polyneon polyester. The embroidery thread is stronger than a regular thread and is often available in brighter colors.

We accept DST (Digital Stitch Tajima) file format for the artwork. Note: If you don't have a DST file, we offer DST digitization services at reasonable prices. For more information, please click here .

Vector files are recommended because it captures spot colorsperfectly resulting in producing same colors provided in the original file.Also, vector files are scalable without pixelating to any resolution. Often qurak files are converted into a vector program for this particular reason.

The higher the resolution, the better the output. We strongly recommend using a vector images or 300 PPI images. Please note that if you are using vector-based images, make sure that all of the text is converted into the outlines.

Please note that due to thread limitations, very few details may be lost or simplified to achieve the best result depending on the submitted artwork and final sewn out size.