Frequently Asked Questions

Items that have been personalized with custom names, numbers, or designs cannot be returned unless there is a defect with the customization.

- Sale or clearance items are final sale and cannot be returned or exchanged.

Merchandise embellished with Screen Print, Embroidery or any other method cannot be returned. At www.freya-royal.no , we put you in charge at every stage and ask for approval on absolutely everything. We do this so that the products customized and embellished turn out exactly the way you want them to be. Once embellished, we may not have a way to revert/fix the artwork. Please pay attention to details as we won’t be able to return/refund for merchandise or embellishment services unless we find that we did not produce approved selection.

Eligibility for Returns:**

- Custom apparel items are eligible for return or exchange within [14] days of receiving your order.

- Items must be unworn, unwashed, and in the same condition as when received.

- Custom items with design defects or quality issues are eligible for returns. Please contact us with detailed information and images if you encounter any problems.. Please keep in mind that the items cannot be returned without Return Authorization. To request a return authorization, follow these steps: 1. Submit your request 2. Receive return authorization 3. Ship back the merchandise 4. Get your refund To know more about returns, please visit our returns and exchange page.

To submit a return request, you need to do the following: Submit your request Receive return authorization Ship your merchandise Get your refund To request for a return authorization, you need to provideus with a purchase form, order number, your email address, and the reason forreturn/replacement.

When it comes to exchanging, we never charge a restocking fee on any returns as we do not offer a direct exchange. We ask customers to place a new order and return the unwanted separately. Follow these steps: 1. Call Us Requesting a Return Authorization (RA) for full or partial order. In one business day or less (usually much less), we will send you an email with your RA number. 2. Write that number on the box, ship the box through any service. 3. Once we have received your unwanted items, you can place a new order. We will appreciate it if the credit card billing name is same. 4. Keep the new and old order number at hand.